Today's power failure is due to a damaged high voltage cable. Work is being undertaken to complete a repair, test the cable and resolve the issue. We have been advised that the new estimated time for resolution is 20:00 BST. All services continue to operate normally at this time, but our Kent Science Park datacenter should still be considered "at risk" while we're only on backup power. On-site engineers are monitoring the situation closely. Other datacenters are running normally. We will update this page with more information once it becomes available.