November 17, 2019

Core router replacement at Coventry datacentre

In response to the network outage on October 30 at our Coventry datacentre, several core router replacements were planned for later this month. This work is intended to allow us take the faulty equipment out of service, and replace it with units of a different model that does not have the fault that was encountered.

As a result of tonight's outage, it has been decided to bring the the core router replacement work forward. Work will be carried out overnight tonight, starting immediately and due to complete at around 9am GMT. This should allow us to prevent any further recurrences of the outages we have seen recently.

We do not expect any service to be down for the entire maintenance period, but we do expect to see some brief network interruptions whilst traffic is migrated from old routers to new routers.