We will be performing hardware upgrades to our web and email hosting servers on the evening of Tuesday, November 20, 2018 between 18:00 and 04:00 GMT.
For a few hours during this window, some websites and their associated email accounts will become unavailable. We do not expect services to be down for the entire duration of this maintenance window, however.
Our customer portal and this status page will remain online, however the main filesanctuary.net website will go down for at least part of this maintenance window. If you need to create a ticket you should use the customer portal as the firstname.lastname@example.org email address will be temporarily unavailable during this maintenance.
Once the maintenance is complete we expect to see a dramatic performance improvement for all websites and email accounts hosted on this platform, as it will be taking advantage of our next generation v4 Cloud Server hardware.