January 9, 2018

Security update for File Sanctuary Cloud

In response to the Meltdown (CVE-2017-5754) and Spectre (CVE-2017-5753, CVE-2017-5715) security issues recently reported, we will be performing critical security updates to the File Sanctuary Cloud, as well as additional critical updates to managed Cloud Servers. We apologise for the short notice of this maintenance.

We will be applying these update tonight, on Tuesday, January 9, 2018 between 17:00 and 20:00 GMT. This update requires us to reboot each node in our cloud, which will involve customer Cloud Servers being shut down and restarted too. As a result there will be brief periods when Cloud Servers, Web and Email Hosting accounts, and our customer portal become temporarily unavailable.

For customers with unmanaged Cloud Servers: to stay safe you will need to take action yourself to ensure you have the latest Linux kernel patches installed. You will then need to reboot your Cloud Servers.

We do not expect any service to be down for the entire maintenance window, most services will only go down for a few minutes before they come back online.