January 3, 2018

Cloud Servers False alarms from Nagios (resolved)

Cloud Server owners may have just seen a few Nagios alarms, however we can confirm that these were false alarms.

Our Nagios server is hosted outside the File Sanctuary network, which allows it to report on issues even if there is a critical fault in our network. It looks like that third party provider has experienced a brief interruption to service, which caused our Nagios server to see everything as "down" for a few minutes, so it sent out alarms even though everything was operating correctly.

We apologise for any confusion caused and would like to reassure you that there was no interruption to service.