June 3, 2016

Cloud Servers Small amount of network traffic stalling/failing

Some Cloud Servers are experiencing problems with a very small portion of network traffic where connections appear to stall and traffic does not flow properly. This currently seems to happen to less than 5% of traffic, and only seems to be an issue when communicating with certain other networks. A temporary fix for the time being would be to reduce your the MTU of your Cloud Server's network card to 1468, although we're working on a permanent fix to stop this being necessary. If you have management for your Cloud Server and you're having problems of this nature, please create a support ticket and we'll take care of this for you.